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Account Manager-HVAC Service | Ingersoll Rand | New Orleans, LA
Ingersoll Rand, a company whose people and businesses around
the world create progress for our customers in the global climate
control, air conditioning and heating, industrial and security markets.
These markets continue to expand as they address growing needs in
developed and developing economies alike. Our products, systems and
solutions increase the efficiency and productivity of industrial,
commercial operations, homes, and improve the security, safety, health
and comfort of people around the world. We have opportunities for career
growth through our diverse businesses, which manufacture many
well-recognized brands including Club Car, Hussmann, Ingersoll Rand,
Schlage, Thermo King and Trane. In every line of business - Ingersoll
Rand enables companies and their customers to inspire progress. For more
information about Ingersoll Rand visit http://www.ingersollrand.com.
The Account Manager Service is responsible for developing long-term
customer relationships and maximizing account penetration and customer
retention with building owner accounts.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following. Other
functions may be assigned.
- Provides knowledge and consultation in the form of developing HVAC
system related solutions for the customer's problems, including
financial and performance-based considerations.
- Utilizes Account management process to identify key customers and to
develop specific action plans to grow identified accounts.
- Consistently ascertains customer needs and current market
opportunities. Assembles and coordinates acquisition team as needed for
customers and projects.
- Identifies potential opportunities with existing and new customers.
- Converts leads into opportunities by assigning the appropriate sales
process, identifying the required sales team members, making
assignments, and communicating the next steps in the process.
- Develops multiple relationships with buying influences in the
customer's organization, including facility manager, project managers,
project engineers, and purchasing.
- Develops and executes an account specific business plan to identify
the long term, mutual support requirements required to facilitate a
strong, profitable and successful partnership.
Tactical Account Management
- Provides quotes for service repairs, change outs, IAQ, and energy
solutions including quotes for time and material as well as fixed price
services.
- Contacts responsible parties for purposes of securing renewal of
service contracts.
- Prepares and submits required management activity reports.
- Collects project data and compares to the office's capabilities.
- Gathers or validates preliminary information and performs facility
walk-through to determine level of opportunity.
- Develops, evaluates, and discusses possible solutions with customer.
- Estimates project by analyzing and integrating equipment, controls,
subcontractors, and services for each project using Trane business
systems.
- Develops preliminary project fulfillment schedule.
- Prepares and finalizes preliminary/final proposal. Enters
customer/project information into business systems.
- Determines proposal price and selling strategy.
- Flexibility to work outside normal work hours, as required.
EDUCATION and/or EXPERIENCE
Associate's degree in engineering, engineering technology or business
management or equivalent and three to five years experience in
facilities or HVAC services; or equivalent combination of education and
experience. Working knowledge of HVAC systems, service agreements, and
Microsoft Office products.
If you share our passion for inspiring progress, for bringing about bold
shifts in how people, economies and societies operate, then you belong
with Ingersoll Rand.
Ingersoll Rand is committed to a diverse workforce and is an Equal
Opportunity Employer.
To apply for this position, please copy and paste the following link
into your browser address bar:
http://ingersollrand.contacthr.com/21386524
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